Return Policy

Refunds/Exchanges for merchandise will ONLY be accepted if the item(s) are delivered with factory damages, defects, and/or incorrect styles. Please make an inquiry on return of items within 7 days of receiving the merchandise. We will not accept any items after 7 days from receipt of goods.

Shipping and handling fees are not refundable. There will be a 15% restocking fee applied for all returns on any merchandise especially for change of mind returns. No refunds or reimbursements will be made towards the cost of shipping returned or exchanged merchandise back to us. For all inquiries concerning the above, please email fashioncity.wholesaleny@gmail.com

* How to Make a Return*

Please follow the instructions below to make a return for your purchase:

Send us the following information at fashioncity.wholesaleny@gmail.com

- Title: Return/Refund

- Order #

- Reason for a Return/Refund [Select : Damage, Wrong Items, Incorrect Quantities]

 

After sending us a return/refund/exchange inquiry, we will follow up and confirm that we have received your request via email. All returned items must be unworn and unwashed with tags still attached; exceptions made for damaged/defected items. Items that do not meet these criteria or are non-refundable may be denied.

 

*Return Process*

 

Once we have received your package, we will review the merchandise and the refund will be processed within 7 business days accordingly. You will be notified via email at the email address listed on your account when your order was placed, when the return has arrived at our facility, then proceeded with the refund along with the receipt. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. (Typically 3-5 business days)

 

*Return Address*

631-270-4624

25A Dubon Court,

Farmingdale, NY, 11735

 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hellofashioncity.com